Account Manager, Health & Wellness

Job Description

  • Responsible for day-to-day coordination of agency activities and client contact
  • Builds strong/lasting relationship with clients
  • Help clients achieve marketing objectives
  • Successful track record in creating, and building, valuable client relationships 

Responsibilities:

Internal

  • Familiarity with and adherence to agency financial and operating procedures and policy
  • Supports the team in development of plan and strategy
  • Reviews all materials before client presentations/final production
  • Maintains accurate records of client expenditures, time utilization, billing information, client contacts
  • Prudent use of agency resources
  • Assists team with SOWs, financial reports, and invocing
  • Keeps supervision informed of/involved with client activities/problems
  • Handles special projects as assigned
  • Undertands FDA submission and VEEVA protocols

External

  • Develops in-depth expertise in client’s business, compettion, and markets
  • Builds rapport and credibility with client based on trust and expert counsel
  • Involves account team in client contact to the extent of client needs and profitability
  • Organizes/spearheads client presentations
  • Obtains client approval of media production estimates
  • Stays alert for opportunities to grow client business and billings

Measures of Accountability:

  • Satisfactory levels of gross income/profitability on assigned accounts
  • Cooperative relationships within the account team and with supervisor
  • Client satisfaction with agency support in achieving marketing objectives
  • Work completion within budget and time parameters 

Qualifications Include:

  • 3+ years of healthcare agency launch experience  – pharmaceutical, medical device, diagnostic, health & wellness, institutional
  • Passion for progressive marketing regardless of channel
  • Drive to excel and grow within the account management field
  • Strong attention to detail and self-accountability
  • Strong proofing skills
  • Organizational skills with the ability to manage multiple projects on time
  • Strong knowledge of Microsoft Office (Word, Excel and PowerPoint)
  • Experience working with project management platforms (i.e. Workamajig)
  • Good communicator
  • Analytical skills to identify implications from marketing data and budgets
  • A creative thinker with a passion for generating great ideas on behalf of our clients
  • An articulate, friendly, “whatever-it-takes” attitude, along with a strong work ethic